A couple of days ago I had a car that needed to be towed from a mechanic's parking lot to my home. The first time they were called (6pm on a Tuesday) they called me back and explained that they could not tow a car off of a mechanic's lot when they are closed for the day unless I had paperwork stating that all services were paid for (this makes complete sense to me, but our car had just been there for an estimate, and did not have any work done while it was there), so they came the next day instead. The tow truck was there within 15 minutes of me placing a phone call and the friendly driver never even had to get out of his truck! He simply backed over to the car, picked up the front end and drove away. We met him back at the house (he actually beat us there), where he neatly backed the car in to a parking space, released the front end and waved goodbye to us.
The easiest tow we've ever had!!
My car died on Saturday evening. I got 24Hour to tow it on Sunday. Hoping to get it running again that day I had him take it to the nearest auto center on the area. 24Hour wished me luck but mentioned that the guy we passed right after he picked me up (oh yeah, did I mention that he swung by my house to pick me up?) is the best VW mechanic in the city.
So a few hours later after the mechanic guys told me they couldn't fix my car, I called 24Hour back and asked him to tow my car over to his friend's place. Within half an hour he came back and towed my car over to my mechanic and got the owner (who happened to be there working on his personal racecar) to let me in and take down the info on my car right then even though the shop was closed. And then he only charged me $20 for the second tow.
Thank you guys,
I have been getting my cars serviced by 24 hrs Tow for at least 3 years and have recommended them to my friends. The best thing about 24 hrs Tow is them stands behind their work. Last week I couldn't start one of my cars - the battery had died even though it was pretty new. I called 24 again so they will come to check the problem out. They gave my battery a full charge and monitored it to make sure the charge held. While doing that, they put a different battery in my car to make sure there was no problem with the alternator or no unusual drain going on. After doing all of this 24 hrs Tow called me the next day to inform me that everything looked fine - I just needed to drive that car more or at least start it every few days. In other words, the problem had been my fault. The total charge for all the effort they’ve put in? Zero. They told me they didn't have to fix anything so they wouldn't charge me anything.
I've found this to be typical of 24 tow. Bottom line, they’re fair and they’re good.
